Leadership Training
Core management skills for new and experienced supervisors: delegation, feedback, decision-making and leading change.
What's included
- Pre-training needs assessment
- Interactive workshops
- Real workplace case studies
- Post-training action plans
Right for you if: Your supervisors were promoted without being taught how to lead.
Customer Service Training
Service standards, complaint handling and customer communication that protect your reputation.
What's included
- Service standard setting
- Complaint handling role-plays
- Phone, email and WhatsApp etiquette
- Mystery shopper follow-up options
Right for you if: Customer complaints are rising, or your service is inconsistent.
Sales Training
Prospecting, needs analysis, presentation and closing skills for B2B and retail sales teams.
What's included
- Sales process design
- Objection handling practice
- Pipeline and target discipline
- Coaching for sales managers
Right for you if: Your sales team is busy but not closing.
Communication Training
Clear writing, presenting and difficult conversations for staff at every level.
What's included
- Business writing
- Presentation skills
- Difficult conversations
- Cross-team communication
Right for you if: Misunderstandings are slowing work down.
HR Training
Kenyan employment law and HR practice for HR officers and line managers.
What's included
- Employment Act essentials
- Recruitment and interviewing
- Discipline and grievance handling
- Payroll and statutory basics
Right for you if: Your managers handle HR matters without HR training.
Performance Management Training
Teaching managers to set goals, run reviews and have honest performance conversations.
What's included
- Goal and KPI setting
- Running appraisal meetings
- Managing underperformance
- Recognising good work
Right for you if: Your appraisal system exists but managers avoid using it.
Team Building
Structured team sessions and retreats that build trust and working relationships.
What's included
- Facilitated team sessions
- Retreat design and facilitation
- Team profiling
- Follow-up agreements
Right for you if: Your team works in silos or has been through a difficult period.
Frequently asked questions
Can training be held at our premises?
Yes. We run sessions on-site at your offices or at a venue, for teams of any size.
Is the training customised to our business?
Yes. Every programme starts with a needs assessment, and we build examples and exercises around your customers, products and challenges.
Do you run team-building retreats?
Yes. We design and facilitate team sessions and retreats with clear outcomes, not just activities.