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Hire Remote Customer Support Staff from Kenya
Lynn HR sources and screens customer support, customer success and sales support professionals in Kenya for companies in the US, Canada, the UK and Europe.
Customer support is one of the most popular roles international companies hire from Kenya. Kenyan professionals combine clear, fluent English with a strong service culture, and many already have experience supporting customers in the US, UK and Europe.
Lynn HR helps you find people who can represent your brand well, whether you need one agent or a growing support team.
Roles we source
- Customer support representatives handling email, live chat and phone enquiries
- Customer service associates for order, billing and account queries
- Customer success associates who onboard and retain your customers
- Technical support representatives for first-line product and software support
- E-commerce customer support specialists for online stores and marketplaces
- Sales development representatives and appointment setters
- Virtual assistants supporting your customer-facing teams
- Remote operations assistants for order processing and back-office support
How we screen customer support candidates
- Written and spoken English: email and chat writing samples, plus a call to assess clarity and tone
- Customer service experience: previous roles, types of customers and volumes handled
- Tools: familiarity with help desks, CRMs and chat platforms relevant to your role
- Problem-solving: role-play or scenario questions based on your typical customer issues
- Working hours and setup: availability for your shifts, a quiet workspace and reliable internet
- References with the candidate’s consent, where appropriate
We tell you exactly which checks were completed for each candidate we present.
Working hours and time zones
For UK and European employers, Kenyan working hours overlap almost completely with your business day, as Kenya is just 2–3 hours ahead. For US and Canadian employers, we source candidates able to cover your mornings or work US-aligned shifts, and we confirm hours with every candidate before they reach your shortlist.
How the process works
Tell us about the role
Share the job description, experience level, tools used, working hours and budget. We clarify the skills that matter most for your team.
We source and screen
We search our network and recruitment channels in Kenya and assess candidates against the criteria we agree with you.
You receive a shortlist
Candidates who meet the brief, with their profiles and assessment findings, so you only interview relevant people.
You interview and hire directly
We coordinate interviews and feedback. You make the final decision and employ or contract the successful candidate directly.
See the full process on our International recruitment page.
Frequently asked questions
Can Kenyan customer support staff work US hours?
Yes. Many Kenyan support professionals already work US-aligned shifts. We confirm each candidate’s availability for your hours before they reach your shortlist.
Which support channels can you recruit for?
Email, live chat, phone, social media and help-desk ticketing roles, as well as customer success and sales development positions.
Who employs the support staff?
You do. You employ or contract the successful candidate directly. Lynn HR handles sourcing, screening and interview coordination.
Can you recruit a whole support team?
Yes. We plan multi-hire assignments around your volumes, shift patterns and start dates.
How much does it cost?
Fees are quoted per assignment, based on the roles, number of hires and level of support required. We agree scope and terms before starting.
Let’s find the right talent for your business
Tell us about your vacancy, the skills you need and your preferred hiring timeline. We’ll assess your requirements and agree the next steps.